Customer Training Platforms

Customer training platforms are digital systems designed to educate customers, partners, or end users on how to get the most value out of a company’s products or services.

Unlike employee training platforms, which focus on internal workforce development, a customer training platform is outward-facing and aims to improve customer experience, product adoption, and retention.

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Eurekos is the ideal partner and customer training LMS for extended enterprise learning. It aids in enhancing customer retention and supporting partner success.

Read more about Eurekos.

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Intellum, the leading customer education platform, provides everything needed to educate customers, partners, and employees on the products and services sold.

Read more about Intellum.

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High-impact customer education programs are powered by Skilljar’s external LMS. Train customers, partners, and team members with software that is highly regarded.

Read more about Skilljar.

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Thought Industries powers the business of learning with their industry-leading learning technology. Founded in 2014 around the core belief that online learning experiences should be modern, intuitive, engaging, and scalable, their growing team builds and maintains the only learning solution with completely native tools and integrations. This drives higher engagement, learner proficiency, and retention rates for their customers.

Read more about Thought Industries.

Moodle
ClearCompany is a leading talent management system offering solutions for applicant tracking, onboarding, learning, performance, and compensation management. Organisations can request a demonstration to explore its full capabilities.

Read more about ClearCompany .

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LearnUpon’s LMS enables the delivery of engaging learning experiences that drive performance, enhance retention, and support growth.

Read more about LearnUpon.

Common Use Cases

Also known as customer education platforms, these elearning solutions usually include features such as interactive learning modules, onboarding pathways, progress tracking, certification, and community support. Common use cases include:

 

Customer Onboarding

Guides new customers through the essentials, reducing time-to-value and early support tickets.

 

Product Adoption & Enablement

Teaches advanced features, workflows, and updates to increase usage depth and reduce churn.

 

Certification & Accreditation

Provides structured learning paths with assessments and certificates to validate user competence and build trust.

 

Self-Service Support Reduction

Combines tutorials, microlearning, and searchable resources so customers can solve common issues independently.

 

Partner & Reseller Training

Equips channel partners with product knowledge, sales plays, and support skills for consistent go-to-market execution.

 

Community & Engagement

Integrates forums, events, and gamification to foster peer learning, advocacy, and long-term loyalty.

 

Industries Where They Are Widely Used

  • Technology & Software (SaaS): Onboarding, feature education, integrations, and best practice libraries.
  • Financial Services: Training on digital banking tools, investment platforms, and compliant usage.
  • Healthcare & MedTech: Safe and effective use of medical devices and clinical software.
  • Manufacturing & Engineering: Operation, maintenance, and safety training for equipment and tools.
  • Education & eLearning Providers: Client/learner enablement on platforms and digital curricula.
  • Telecommunications & Utilities: Account management, billing portals, and hardware setup.
  • Professional Services & Consultancy: Process training, compliance guidance, and change enablement.

 

In Summary

Customer training platforms deliver scalable, structured learning that improves satisfaction, accelerates adoption, lowers support costs, and strengthens retention across a wide range of industries.

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