Skilljar is a cloud-based customer education platform (also known as a customer-facing LMS) designed to help businesses onboard, educate, certify, and retain external audiences—such as customers, partners, agencies, and resellers. It enables organisations to build structured, branded learning portals (e.g., academy.yourcompany.com) to deliver self-paced courses, blended learning, certifications, and live webinar content
Common use cases include:
- Customer onboarding & product adoption
- Partner/reseller enablement & certification programmes
- Self-service product education via branded portals
- E-commerce delivery of paid training content
Key Features and Benefits
Skilljar offers a suite of features designed for customer- and partner-facing education:
- Custom-branded portals: Custom domains and templates ensure a cohesive brand experience.
- Rich content support: Handles SCORM, xAPI, video, quizzes, PDFs and webinars.
- Learning paths & certifications: Enables structured curricula with automated badges/certificates.
- Analytics & dashboards: Measure ROI, track engagement, correlate NPS, and monitor progress.
- Integration ecosystem: Works with Salesforce, marketing automation, analytics tools, and payment gateways.
- Monetisation support: Sell training via one-off purchases or subscriptions.
- Mobile-responsive UI: Designed to work smoothly across devices.
- Enterprise-grade security: Suitable for high-volume, global external audiences.
Benefits include rapid deployment (typically within three months), focused external training capabilities, strong analytics and ROI tracking, and a brand-consistent experience. However, advanced customisation, reporting, and deeper analytics often require technical resources.
Sectors & Example Clients
Skilljar is widely used across SaaS, enterprise software, professional services, and more, with standout examples including:
- Technology / SaaS:
- Smartsheet reportedly generated over US$1 million in training revenue within a year using Skilljar’s monetisation tools.
- Enterprise Software & B2B Tech:
- Companies such as Outreach University, Personio University, and many mid-to-large vendors use Skilljar for customer and partner training.
Grains from review discussions also reference use in financial services, healthcare, and manufacturing, especially for certification or compliance training.
Company History & Headquarters
- Founded: 2013 by Sandi Lin.
- Location: Based in the United States, delivering cloud-based solutions to global customers.
Industry Awards & Recognition
Skilljar has earned several accolades:
- Named to the Top Learning Portal/LMS Watch List in 2018 and 2019
- Recipient of multiple Brandon Hall Excellence in Learning Awards (2015–2018) .
- Ranked #74 on the Top 1,000 SaaS companies in 2018 .
Additionally, Skilljar consistently achieves high satisfaction scores—around 4.6/5 on major review platforms—and earns an ‘excellent’ sentiment rating of 91% from SelectHub.
Overall Sentiment from Customer Reviews
Reviews from platforms like G2, Capterra, Software Advice, and GetApp reveal a highly positive consensus:
Summary Ratings:
- G2: 4.6/5 across ~210 reviews
- GetApp / Software Advice: 4.6/5 from 35+ reviews
- SelectHub: 91% user recommendation rate
What Users Praise:
- Ease of use & quick onboarding
“Easy to use platform with great customer service.”
“Very easy to use and set up – and you get great ability to measure what your customers are doing.”
- Customisation & portal flexibility
“Solid backbone for our CustomerEd content… strong customisation capabilities.”
- Strong analytics & reporting
“Reporting dashboard is great… helps my customers understand how their people are progressing.”
- Excellent customer success and support
“The customer service and support is amazing… huge portal of learning videos… API support to tie into other platforms.”
Noted Limitations:
- Superficial reporting or analytics, often requiring third-party integrations
- Challenging UI/UX in admin interface, especially for bulk tasks
- Limited visual customisation, especially advanced designs without coding
- Support response times can lag (some report >24-hour ticket resolution delays)
Insights from Reddit:
“My training org recently ended up purchasing Skilljar… for training our Fortune 1000 customers and large implementation partners.”
“Skilljar by far has been amazing for me… customer reps are amazing… meet with us monthly… quick tech support.
Address:
1929 3rd Ave suite 200,
Seattle,
WA 98101, USA
www.skilljar.com